Customer Care - Contact Us

Welcome to our contact & help centre. How can we help?
Welcome to our contact & help centre. How can we help?
Welcome to our contact & help centre. How can we help?

Notice: We have been subject to a cyber incident and are working to support investigations by the police and relevant authorities. Unfortunately this has had an impact on some of our internal IT systems.

Operationally we are continuing to work normally. There has been some disruption to our customer care centre, we are working tirelessly to address this. We are sorry for any inconvenience and we expect a return to normal within the coming days. In the meantime, should you have an urgent query please contact us on 01274 842 842

Please note that due to an increase in track & trace self isolation notifications, we are currently experiencing abnormally high wait times and we apologise for any inconvenience this may cause.

We want to provide the best possible service but we are now working through a significant backlog of customer contacts from the lockdown period. It will take longer than we would want to catch up on that backlog. In the interim please bear with us as you will experience longer response times and inevitable delays in attendance. To try to reduce the impact we have put in place measures to prioritise elderly and vulnerable customers, NHS staff and customers whose home may be insecure.

If your enquiry relates to an existing installation please contact our Post Installation team below. If you wish to speak directly to a member of our team please be aware that call volumes are very high due to the volume of service and warranty work outstanding through the COVID lockdown. Hence call waiting times may be excessive and for this we apologise.

For enquiries relating to an existing order or planned installation our lines are now open and waiting times are lower, albeit still can exceed our normal standards. Please do not call this number if your enquiry relates to an existing installation.

We do apologise for the frustration caused by the current very high level of contacts. We can only ask for your patience as we work through this workload as fast as possible.

What can we help
you with?

Our Postal Address

Safestyle UK,
Style House, Eldon Place,
West Yorkshire,


01274 842 168

Company Information

Safestyle UK is a trading style of HPAS Ltd.
Registered in England No. 2777148.
VAT No GB 179 2783 57

Registered office: Style House, 14 Eldon Place, Bradford, BD1 3AZ.

APS Ethical Sales Business Accreditation 2021-23