Customer Care - Contact Us

Notice: We have now reopened our customer care line and our service and warranty teams.

Please note that due to an increase in track & trace self isolation notifications, we are currently experiencing abnormally high wait times and we apologise for any inconvenience this may cause.

We are also currently experiencing increased call volumes due to the high weather temperatures. This is resulting in some cases of product expansion which can temporarily impact on the normal operation of windows and doors. For advice on troubleshooting this temporary climate related issue, please review the advice online in our 'Ask An Expert' section under the heading 'window and door maintenance'.

We want to provide the best possible service but we are now working through a significant backlog of customer contacts from the lockdown period. It will take longer than we would want to catch up on that backlog. In the interim please bear with us as you will experience longer response times and inevitable delays in attendance. To try to reduce the impact we have put in place measures to prioritise elderly and vulnerable customers, NHS staff and customers whose home may be insecure.

If your enquiry relates to an existing installation please contact our Post Installation team below. If you wish to speak directly to a member of our team please be aware that call volumes are very high due to the volume of service and warranty work outstanding through the COVID lockdown. Hence call waiting times may be excessive and for this we apologise.

For enquiries relating to an existing order or planned installation our lines are now open and waiting times are lower, albeit still can exceed our normal standards. Please do not call this number if your enquiry relates to an existing installation.

We do apologise for the frustration caused by the current very high level of contacts. We can only ask for your patience as we work through this workload as fast as possible.